Return Policy
Effective Date: January 1, 2025
Introduction
This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through the TeePhlow website. Our goal is to ensure customer satisfaction while maintaining fair and reasonable refund practices.
General Principles
- Non-Refundable Items: Certain items and services, such as custom orders, digital downloads, and tickets to events, are generally non-refundable.
- Exceptions: Refunds may be considered in exceptional circumstances, as outlined below.
Refund Eligibility
Merchandise
- Returns Within Reasonable Time: Merchandise can be returned within 7 days of delivery for a full refund, provided the item is in its original condition, with all tags and packaging intact.
- Proof of Purchase: A valid receipt or order number is required for all returns.
- Restocking Fee: A restocking fee of 10% may be deducted from the refund amount.
- Final Sale Items: Items marked as “final sale” or “clearance” are not eligible for returns or refunds.
- Used or Damaged Items: Merchandise that has been used, worn, or damaged after purchase is not eligible for a refund.
Tickets and Event Bookings
- Non-Refundable: Tickets to TeePhlow’s events and performances are non-refundable.
- Rescheduling: In the event of a rescheduled performance, tickets will be valid for the new date. If the new date is not acceptable to the ticket holder, a refund may be considered on a case-by-case basis.
Membership Subscriptions
- Monthly and Annual Subscriptions: Membership subscriptions are non-refundable. However, you can cancel your subscription at any time to prevent future charges.
- Partial Refunds: No partial refunds will be issued for unused portions of the subscription period.
- Trial Periods: If a trial period is offered, cancellations made during this period may be eligible for a full refund.
Custom Orders
- Custom Merchandise and Content: Custom orders, including personalized merchandise and exclusive content, are non-refundable due to their unique and tailored nature.
Cancellation Policy for Bookings
Performance Bookings
- Advance Notice: Cancellations of performance bookings must be made in writing.
- More than 60 Days Notice: If cancellation is made more than 60 days prior to the event date, a refund of 50% of the outstanding amount may be issued.
- 30-60 Days Notice: Cancellations made within 30-60 days of the event date will result in forfeiture of all monies paid.
- Less than 30 Days Notice: Cancellations made within 30 days of the event date are non-refundable.
Refund Process
- Refund Method: Refunds will be processed using the original payment method.
- Timeframe: Valid refunds will be returned to the customer within a two-week period from the date of notification.
- Documentation: All refund requests must be accompanied by relevant documentation, such as proof of purchase and a detailed explanation for the refund request.
Exceptions and Special Circumstances
- Force Majeure: In the event of a force majeure (e.g., natural disasters, unforeseen circumstances beyond our control), refunds may be issued at the discretion of TeePhlow.
- Defective Items: If merchandise is received in a defective condition, a full refund or replacement may be offered upon return of the defective item.
Disclosure Requirements
- Clear Display: This Refund Policy will be clearly displayed on the TeePhlow website, including at the point of sale and in customer service areas, to ensure transparency and compliance with relevant laws.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and we will notify you if there are significant changes.
Contact Information
For any questions or concerns about this Refund Policy, please contact us at: support@teephlow.com
Conclusion
By making a purchase through the TeePhlow website, you agree to the terms outlined in this Refund Policy. Your understanding and cooperation in adhering to these terms help us maintain the quality and exclusivity of our services and products.